Customer User Agreement

This page tells you the terms of use on which you may make use of our Service offered through this website. Please read these terms of use carefully before you start to use the website. By using our website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to be bound by these terms and conditions, you may not use or access our Service. This User Agreement was last updated on 1st January 2015

Key Definitions

  • “Company”, “Lawyer Street” (“us”, “we”, “our” and “ours”) means Lawyer Street Limited, registered in England No. 08096103 at 145-157 St John Street, London, EC1V 4PW.
  • “Customers” means any person, persons, companies or other organisations who submit a request for a legal quote on the Website for Legal Professionals to quote on.
  • “Quote”, means contacting, quoting or messaging a customer via our Service.
  • “Users”, “You”, means anyone making use of the Lawyer Street
  • “Service(s)” means any services, procedures and information provided and used by Lawyer Street for the benefit of Customers and Legal professionals and includes, but is not exclusive to: information, products and services provided by telephone, fax or mail, on the Website and by E-mail further details of which are contained within the Terms and Conditions and in other parts of the Website.
  • “Legal Professional(s)” means any lawyers, solicitors, barristers, law firms or any other person, persons, company, or companies that use the Services of the Company in order to quote for work posted by Customers.
  • “Website” means the web space, pages, applications and social media applications and their respective contents and graphics which are available via the internet and/or handheld interactive consumer electronic devices including but not limited to smart phones and tablets, and/or interactive television devices, and which are under the editorial control of authorised members of the Company.
  • “System(s)” means – the software, hardware, batch programmes, and automated processes that are used by the Company in order to provide components of the Service.
  • “E-mail(s)” means – electronic mail received or sent by the Company, created and sent by a member of the Company, or automatically created and sent on behalf of the Company.
  • “Customer Information” means – any information the Customer provides to the Company or other users of the Website in relation to the Company’s Service including information provided during registration, Legal quote requests, the rating of Legal professionals and any other communication processes arising as a result of a Customer’s use of the Services or the Website.
  • “Privacy Policy” means – the Company’s Privacy Policy as amended from time to time
  • “Terms and Conditions” means – this User Agreement and the Privacy Policy
  • “Suspend(ed)” means – the suspension of a Customer’s account with the Company.
  • “Third Party” or “Third Parties” means – person, persons, company or companies, websites or any other business or enterprise that is being referred to, in the context of the Terms and Conditions, as being other than the Company or a Customer or Legal professional.

Information About Us

Lawyer Street provides an online marketplace for Conveyancing companies and potential Customers who are in need of their services.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.

User Information

The User is solely responsible for User Information. Users agree to provide true, accurate, current and complete information when providing details to the Company. Users agree not to impersonate any other person or entity or to use a false name or a name that they are not authorised to use.

User Information and their activities on the Website must not, be false, inaccurate or misleading, offensive, menacing, abusive, defamatory, or in breach of copyright, confidence, privacy or any other rights. User Information must not infringe any Third Party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy, be fraudulent, be in breach of any applicable laws or regulations (including, but not limited to, consumer protection, unfair competition, anti-discrimination, false advertising), be obscene, indecent or contain pornography.

User Information must not create liability for the Company or cause the Company to loose (in whole or in part) the services of its ISPs or other suppliers. User Information must not link directly or indirectly to any other website.

To enable the Company to use User Information, Users grant to the Company a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights the User may have in User Information, in any media now known or not currently known. Users also waive all moral rights they have in the User Information to the fullest extent permitted by law.

A User shall ensure that its User Information does not contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any System, data or personal information.

A User shall ensure that its User Information does not cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

Users hereby acknowledge that the Company, at its absolute discretion, shall be entitled to edit, modify or remove any part or parts of User Information which it considers is in breach of any of the provisions of the Terms and Conditions.

User Obligations

Users accept responsibility for any content they provides on the Website;

Users agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content from the Website without the Company’s prior written permission;

Users agree not to use the Website or the Services in any other way save as expressly authorised by the Company’s Terms and Conditions. By way of non-exhaustive example Users agree not to use the Website or the Services for any illegal purpose or to transmit or post any material which is defamatory, offensive, malicious, misleading or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

Dealing with Organisations and Individuals

Lawyer Street believes that its bespoke rating system provides Customers with the best independent feedback on the quality, value and reliability of a Legal professional. Furthermore, the willingness of a Legal professional to be rated may provide Customers with a level of confidence regarding the Legal professionals ability. Lawyer Street may carry out certain verification checks on Legal professionals although cannot guarantee any specific information or trade accreditation or registration on the Customer’s behalf nor whether any such documentation is still valid or applicable to the individual undertaking the legal work at the time that a Customer’s legal request is undertaken.

Notwithstanding the checks carried out by the Company, it is the responsibility of Customers to satisfy themselves that the Legal professional is solvent and has appropriately qualified and certified personnel to complete the Customers legal request prior to accepting a quote. Where a specific legal accreditation or registration is required to be held by a Legal professional for a particular Project the Company strongly advises the Customer to request sight of evidence of the applicable accreditation or registration from the Legal professional prior to the Legal professional commencing any work.

The Company cannot accept any liability in respect of any contract or other agreement entered into between the Customer and the Legal Professional. In particular, but without limitation, the Company can accept no liability relating to the quality or fitness of any work performed or omitted to be performed by any Legal professional and accordingly shall not be liable to the Customer for any dispute, act or omission resulting from any dealings between the Customer and the Legal professional including but not limited to any direct, indirect or consequential or inconsequential loss of any kind suffered by the Customer howsoever arising.

The Customer acknowledges that it is their responsibility to select a Legal professional and to negotiate the terms of any work to be performed by the Legal professional they have selected and that the Company makes no warranty regarding any goods or services purchased or obtained through requesting a legal quote on the Website or via the Services or any transactions entered into through its Website.

The Company relies on data provided by both Customers and Legal professionals to determine which Lawyers are included in the database accessible via the Website and does not recommend or endorse any specific Legal professional.

Whilst the Company shall use its reasonable endeavours to do so, it does not guarantee that a Legal professional suitable for undertaking a Customer’s quote request will contact the Customer whether by reason of geographical restrictions or otherwise.

Information Privacy and Data Protection

The Company’s Privacy Policy is available here.

The Company holds User Information on a database and as part of the business System strictly in accordance with its Privacy Policy.

The Company is happy to provide, on request from a User a copy of any data held by the Company on the requesting User on receipt of proof of identity. For this service the Company reserves the right to charge an amount to cover administrative costs, the level of which shall be communicated to the User at such time.

Users may only use contact information obtained from the Website or any information obtained through a Company communication for communications relating to specific legal request inquiries which have been notified to the User via the Service or the Website.

Users agree not to use any personal contact information of any other Customer or Legal professional provided via the Service or the Website for any unsolicited or commercial messages save as expressly authorised by the Terms and Conditions or where expressly authorised by the particular Customer or Legal professional following adequate disclosure of the purpose(s). In addition, a User agrees to only use such information in accordance with applicable laws and regulations, including without limitation data protection and privacy laws.

Information Exchange

By accepting this User Agreement, the User expressly consents to uses and disclosures of User Information as set out in the Company’s Privacy Policy, which is incorporated herein by reference.

The Company will use its reasonable endeavours to publish details of Customer’s requests to Legal professionals. Should a Legal professional express an interest in providing a quote for a Customer’s request then personal contact details will be sent to both the Customer and the Legal professional if the Customer accepts the interest.

The Company will make ratings and comments from Users of the Website available for Users of the Website.

If for any reason the User does not wish any or all of the User Information to be used in the way set out in the Terms and Conditions then the User should immediately cease to use the Services of the Company.

Limitations of Service

The Website and the Services are provided on an “as is” and “as available” basis and the Company makes no warranties or representations, whether express or implied, in relation to the Website or the Services, including but not limited to, implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose.

The Company makes no warranty that the Website or use of the Services will meet your requirements or will be uninterrupted, timely, secure or error-free.

No warranty is given by the Company as to results that may be obtained or the accuracy of any information obtained through the Website or the Services or that any defects in the Website or the Services will be corrected and the User understands and agrees that any material or data obtained through use of the Website or the Services is at their own discretion and risk.

The Company provides no guarantee that a Legal professional to whom it has published a request for a legal quote will contact the Customer.

The Company does not represent that the information contained in the Website or in any communication from the Company, including but not limited to telephone conversations, E-mails and letters, is accurate, verified, current, comprehensive or complete. They could contain inaccuracies, typographical, human and/or machine errors or omissions. The Company will not be liable in any circumstances for any direct, indirect, consequential or special damages arising from use of the Website or Services of the Company.

E-mails or other communications that are automatically generated from information provided by Customers and Legal Professionals are NOT under the editorial control of the Company. These may be automatically sent un-checked and un-edited by the Company and therefore they do not necessarily reflect the opinions and/or beliefs of The Company. Accordingly the Company is not responsible and cannot be held liable for any inaccuracies, the validity, reliability, any falsehoods, misrepresentations, defamatory language or words, libellous statements, fraudulent activities or any other damaging words, sentences or statements contained in the components of E-mails that are not under the editorial control of the Company

While every reasonable care will be taken in respect of information supplied by the User, the Company cannot accept liability for any information placed or omitted to be placed on the Website (whether or not any such liability is occasioned by the Company’s fault or negligence or otherwise).

The Company cannot guarantee the day or time that the Company will respond to any E-mail, telephone or written enquiries or Website form submissions.

Without limiting the foregoing, the Company shall have no liability for any failure or delay resulting from any matter beyond the Company’s reasonable control.

Limitations of Liability

The User agrees to indemnify the Company forthwith on demand and hold the Company harmless against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by the Company in connection with any claims, actual or threatened, of any kind (including without limitation any claim of trademark or copyright infringement, libel, defamation, breach of confidentiality, false or misleading advertising or sales practices) arising from the provision of the User Information or from the Users use of the Website or the Services.

The User agrees that, except for death and personal injury arising from the Company’s negligence, the Company shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with this contract, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where the Company has been advised of the possibility of such loss or damage).

The Company does not and cannot be involved in Customers’ dealings with Legal professionals, and in the event that a Customer has a dispute with one or more Legal professionals, the Customer hereby releases the Company (and its agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Customers agree not to hold the Company responsible for any damages or other liabilities arising from legal work performed by any Legal professional.

Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into this Agreement by statute, common law, or otherwise and any liabilities arising therefrom, are hereby expressly excluded to the extent permitted by law.


All Legal professionals will be subject to feedback evaluations from Customers for whom they carry out work, and thereby understand that Lawyer Street is not responsible for the evaluation content that those Customers post.

Any Customer of the website who posts feedback in reference to a Legal professional is responsible for its accuracy and legality.

All Users understand that any use of profanity, libellous behaviour, illegal activity, or any other form of abuse of the feedback function or any other part of the website may be banned from further use and reported to the authorities, if applicable.

The Company reserves the right to investigate and monitor any negative or, what it reasonably suspects to be, fraudulent ratings and to remove ratings and comments if it considers appropriate to do so.

Removal or lack of feedback does not alter the obligation on the Legal professional to pay any associated success fee.

Payments for Legal Professionals

If you are a Legal professional, you agree to pay Lawyer Street a success fee for any work secured through our service. Work will be considered to be secured if after quoting, messaging or contacting the Customer via the website you are paid for some or all of the job advertised or similar or related work.

Intellectual Property Rights

To the extent that all copyright and other intellectual property rights throughout the world in the User Information does not vest in the Company by operation of law or the other provisions of this Agreement, the User hereby grants to the Company (free of charge) an exclusive, perpetual, royalty-free licence to use such information for any purpose.

The User hereby acknowledges that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Website (the “Rights”), including the manner in which the Website is presented or appears and all information and documentation relating thereto is the property of the Company and nothing contained herein shall be construed so as to transfer any such rights to the User.

Without prejudice to the generality of the foregoing, if and to the extent that the User owns any or all of the Rights, the User hereby irrevocably and unconditionally assigns the Rights, with full title guarantee, to the Company for the full period of copyright and all renewals extensions and/or revivals thereof and thereafter in perpetuity, throughout the world.


Should a Customer have a dispute with a Legal professional, they must, in the first instance, address such dispute directly with the Legal professional concerned and feedback the results to the Company.

The Company may at its sole discretion without being under legal obligation to do so, investigate any grievances held by Customers or Legal professionals, and may discuss any investigation with all involved parties. However there are only three possible outcomes of a grievance investigation:

  1. the Customer and/or Legal professional may be allowed to continue using the Services of the Company;
  2. the Customer and/or Legal professional may be Suspended from using the Services of the Company for a period of time, at the discretion of the Company;
  3. the Customer and/or Legal professional may be banned indefinitely from using the Services of the Company.

The Customer hereby agrees to release the Company from any damages or claims (including punitive, consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such disputes.

Termination of Service

The Company reserves the right to modify or discontinue all or part of, temporarily or permanently, the Website or the Service with or without notice to Users and the Users confirm that the Company shall not be liable to them or any Third Party for any modification to or discontinuance of the Website or the Service.

The Company reserves the right to Suspend or discontinue its Service to a User, with immediate effect, as it sees fit and in circumstances including, but not limited to where the Company suspects that a User is in material breach of any term of the Terms and Conditions.

Either party may terminate this Agreement forthwith by written notice if the other commits any material breach of any term hereof and which (in the case of a breach capable of being remedied) shall not have been remedied within 30 days of a written request to remedy the same.

In the event that Service is Suspended, the Customer will not be able to submit new legal quote requests.

SRA Cose of Conduct 2011

Lawyer Street will comply at all times with the SRA Code of Conduct 2011 as published and amended by the Solicitors Regulation Authority (“the Code”) and in particular with the provisions of Chapter 9 of the Code. This service is free to Customers. If any Customer submitting case details subsequently receives an offer from a Legal professional and that Customer chooses to instruct that Legal professional, the Legal professional will pay Lawyer Street a referral fee and/or an annual membership fee to participate in our Service. The referral fee will vary depending on the nature of the case.


Clause headings are inserted for convenience only and shall not effect the construction hereof.

If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.

A User may not assign, transfer or sub-contract any of its rights hereunder without the prior written consent of the Company. The Company may assign, transfer or sub-contract all or any of its rights at any time without your consent.

Any express or implied waiver by the Company of any term or condition hereof or any breach or default by the User may be terminated by the Company at any time. No such waiver shall constitute a continuing waiver nor shall it prevent the Company from acting upon that or any subsequent breach or default or from enforcing any term or condition hereof.

This Agreement constitutes the entire agreement between the Company and User as to the subject matter hereof and supersedes all previous communications, representations and arrangements, either written or oral (other than fraudulent misrepresentation). The User acknowledges that no reliance is placed on any representation made but not embodied herein.

Any notice to be given under this Agreement may be given via E-mail, regular mail, facsimile or by hand to the address provided on the Website or otherwise as notified by one party to the other.

No terms or conditions other than those set forth herein or any variation thereof shall be binding upon the Company, unless in writing and signed on behalf of both the Company and the User.

Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.

Notwithstanding any other provision in this Agreement a person who is not a party hereto has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce the terms of this Agreement.


The Company may change the Terms and Conditions from time to time and shall post such alterations on the Website and shall update the date upon which the Terms and Conditions were last modified at the beginning of the relevant document. If Users do not agree to the changes made to the Terms and Conditions they must stop using the Website and the Service. Their continued use of the Website and the Service after the date the changes have been posted will constitute their acceptance of the amended Terms and Conditions.

In the event of the Company’s publication of the Website being restricted, curtailed or prevented by any law or any other act or thing beyond the Company’s control, the Company may at any time, notwithstanding anything contained in this Agreement, forthwith terminate this Agreement in whole or in part.